Expires on 2027-10-12

Job Description

Key Responsibilities

• Support day-to-day IT operations and ensure the availability, reliability, and smooth functioning of IT systems and services.
• Provide technical support to employees for hardware, software, network, system, and application-related issues.
• Troubleshoot and resolve IT incidents, service requests, and technical issues within defined timelines.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, peripherals, software, and other IT equipment.
• Support the administration and maintenance of networks, servers, systems, applications, and other IT infrastructure.
• Monitor IT systems, network performance, connectivity, and infrastructure to identify and address potential issues.
• Manage user accounts, access permissions, passwords, and system privileges in accordance with company policies and security requirements.
• Maintain accurate records of IT assets, equipment, licenses, systems, users, and technical documentation.
• Assist with software installations, updates, upgrades, patches, and system configurations.
• Support data backup, recovery, business continuity, and disaster recovery processes as required.
• Ensure IT systems and devices are maintained in accordance with security policies, standards, and best practices.
• Coordinate with external vendors, service providers, and technology partners for technical support, maintenance, and IT-related requirements.
• Assist with IT procurement, hardware/software requirements, quotations, installations, and deployment.
• Monitor and maintain IT security controls and escalate potential security incidents or vulnerabilities to the relevant team.
• Maintain and update IT documentation, procedures, troubleshooting guides, and system records.
• Support new employee onboarding by preparing systems, accounts, devices, applications, and access requirements.
• Provide technical support for meetings, presentations, communication systems, and other business-critical technology requirements.
• Identify recurring technical issues and recommend improvements to enhance IT efficiency and user experience.
• Assist in implementing new technologies, systems, applications, and IT projects as required.
• Maintain confidentiality and security of company data, systems, credentials, and other sensitive information.
• Perform other IT and technical responsibilities as assigned by management.

Ideal Candidate

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
• Relevant experience in IT Support, IT Operations, System Administration, Network Administration, Infrastructure, Helpdesk, or a related function.
• Strong troubleshooting and problem-solving skills.
• Good understanding of computer hardware, operating systems, networking, software, and IT infrastructure.
• Familiarity with Microsoft Windows, Microsoft 365, Active Directory, networking, and common business applications is preferred.
• Knowledge of cybersecurity, backup systems, cloud platforms, virtualization, or IT asset management is an advantage.
• Strong communication and interpersonal skills with the ability to support both technical and non-technical users.
• Ability to manage multiple incidents, requests, projects, and priorities effectively.
• Strong documentation and organizational skills.
• Ability to work independently as well as collaboratively with internal teams and external service providers.
• Strong attention to detail and commitment to maintaining system reliability and security.

Full Name:

Email:

Phone:

Cover Letter:

CV:

Apply