Expires on 2027-10-10

Job Description

Key Responsibilities

• Contact customers through calls, emails, and other communication channels regarding outstanding payments and overdue accounts.
• Follow up consistently on pending payments and maintain accurate records of collection activities.
• Communicate professionally with customers to understand payment concerns and facilitate timely resolution.
• Handle payment-related queries, disputes, and concerns and coordinate with relevant departments where required.
• Negotiate suitable payment arrangements in accordance with company policies and approved procedures.
• Monitor assigned accounts and prioritize collection activities based on payment status and outstanding balances.
• Maintain accurate and up-to-date records of customer interactions, commitments, payments, and follow-up activities in the relevant systems.
• Track promised payments and conduct timely follow-ups to ensure commitments are fulfilled.
• Escalate unresolved, disputed, or high-risk accounts to the appropriate team or management.
• Coordinate with Finance, Sales, Customer Service, and other relevant departments to resolve account and payment-related issues.
• Prepare collection reports, status updates, and account summaries as required.
• Ensure all collection activities are conducted professionally and in accordance with company policies and applicable procedures.
• Maintain confidentiality of customer, financial, and business information.
• Identify recurring payment issues and contribute to improving collection and recovery processes.
• Perform other collection and recovery responsibilities as assigned by management.
  
  

  Ideal Candidate

  • Bachelor's degree in Business Administration, Finance, Commerce, Management, or a related field.
  • Strong communication and interpersonal skills.
  • Excellent negotiation, persuasion, and problem-solving abilities.
  • Confident and professional telephone communication skills.
  • Strong follow-up and relationship-management skills.
  • Ability to handle difficult conversations and payment-related objections professionally.
  • Good organizational skills with the ability to manage multiple accounts and priorities.
  • Proficiency in Microsoft Office, particularly Excel, and familiarity with CRM or collection management systems is an advantage.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to work effectively in a target-driven and fast-paced environment.
  • High level of professionalism, patience, persistence, and customer focus.

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