Expires on 2027-10-26

Job Description

Key Responsibilities

• Make outbound calls to prospective and existing customers to introduce products, services, offers, and business solutions.
• Identify customer needs and provide relevant information based on their requirements.
• Engage prospects in professional and persuasive conversations to generate interest and sales opportunities.
• Follow up with leads and prospects through calls, messages, and other approved communication channels.
• Handle customer questions, objections, and concerns effectively and provide appropriate solutions.
• Maintain regular follow-ups with prospects to move leads through the sales process.
• Qualify leads based on customer requirements, interest, budget, and other relevant criteria.
• Schedule appointments, consultations, demonstrations, or follow-up calls where required.
• Maintain accurate records of calls, customer interactions, lead status, follow-ups, and sales activities in the CRM system.
• Achieve assigned sales, calling, conversion, and lead-generation targets.
• Coordinate with the relevant sales teams to ensure smooth handover and follow-up of qualified leads.
• Maintain a professional relationship with customers throughout the sales process.
• Monitor assigned leads and ensure timely follow-up on pending opportunities.
• Prepare and share daily or periodic activity reports and sales updates as required.
• Stay informed about the company's products, services, pricing, offers, and sales processes.
• Follow approved calling scripts, sales procedures, and communication standards.
• Handle customer information responsibly and maintain confidentiality.
• Contribute to improving outbound calling, lead conversion, and customer engagement processes.
• Perform other telesales and sales-related responsibilities assigned by management.

Ideal Candidate

• Bachelor's degree in Business Administration, Marketing, Commerce, Management, or a related field.
• Excellent verbal communication and interpersonal skills.
• Confident and professional telephone communication skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Customer-focused approach with strong relationship-building skills.
• Ability to actively listen, understand customer requirements, and communicate solutions effectively.
• Strong follow-up, organizational, and time-management skills.
• Comfortable working with sales targets and performance-based objectives.
• Proficiency in Microsoft Office and familiarity with CRM systems is an advantage.
• Ability to handle rejection and maintain a positive, professional approach.
• Strong ability to work independently as well as within a team.
• Ability to perform effectively in a fast-paced, target-driven environment.

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