Expires on 2027-10-30

Key Responsibilities

• Handle customer inquiries through calls, emails, live chat, and other communication channels.
• Provide accurate information and timely solutions to customer queries and concerns.
• Resolve complaints professionally while maintaining a positive customer experience.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and update the CRM system.
• Coordinate with relevant departments to resolve customer issues.
• Meet defined response times, service standards, and customer satisfaction targets.
• Escalate complex issues to the appropriate team or supervisor when required.

Qualifications & Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1–2 years of experience in Customer Support, Customer Service, or a Contact Centre environment.
• Excellent verbal and written English communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-focused attitude with professional communication.
• Ability to handle multiple customer interactions and work under pressure.

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