Support day-to-day sales operations and ensure smooth and timely execution of assigned processes.
Manage and maintain accurate customer, sales, transaction, and commission-related records and documentation.
Review, verify, and process Sales Purchase Agreements (SPAs), customer documents, payment plans, and other sales-related documentation for accuracy, completeness, and compliance.
Handle sales administration activities, including letters, payment plan amendments, booking-related requests, tokens, POP requests, and other operational documentation.
Support KYC processes by reviewing assigned cases, verification requirements, approvals, NMI cases, and pending documentation.
Process and track eligible sales commission units in accordance with defined policies, procedures, and service timelines.
Monitor on-hold, rejected, pending, and exceptional cases and coordinate with relevant teams for timely resolution.
Coordinate with Sales, Finance, Audit, KYC, and other internal departments to resolve discrepancies, obtain approvals, and complete pending requirements.
Follow up on pending POPs, audit clearances, SPA verification, approvals, and other operational dependencies.
Maintain and update relevant CRM systems, including Salesforce, internal databases, trackers, and operational records.
Verify customer, unit, pricing, payment plan, and supporting information across relevant systems and documentation.
Support new project launches by assisting with operational setup, layout verification, system updates, and sales process requirements.
Handle amendments, exceptions, escalations, and approval-related cases in accordance with company policies.
Prepare reports, trackers, status updates, and operational summaries as required.
Ensure assigned transactions, requests, and cases are completed within defined timelines and service-level standards.
Identify discrepancies, process gaps, and operational issues and coordinate with relevant stakeholders for resolution.
Maintain confidentiality and accuracy of customer, financial, sales, and business information.
Contribute to process improvement initiatives and support the implementation of efficient sales operations procedures.
Perform other sales operations and administrative responsibilities as assigned by management.
What This Role Covers
This position may support one or more areas within Sales Operations, including: